| Job Profile/Description : |
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To manage both internal data analysis and external market intelligence. Provide interpretation of the findings and implement strategies to enable the Organization to increase its market share.
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Deliver Daily/Weekly/ Monthly Dashboard monitoring SLA Performance. Generating Monthly Leadership Review Reports.
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Maintain TAT and Accuracy as per contractual Financial and Non Financial SLA’s.
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Identifying scope for Productivity.
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Generating monthly / quarterly manuals: Highlighting achievements / area of improvement, process re-engineering, and work carried out versus error ratio.
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Daily auditing of all back office activity. Generating various reports, analyzing: types of errors, daily work activities
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Managing the MIS & Reporting functions using MS-Access, MS-Excel and SQL Server as the main tools. Digitization of various reports in MS Excel.
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Generating effective reports in form of presentations (in Excel & PowerPoint) for Operations Floor, as & when required. Also helping management in presentations in the Weekly & Monthly Review meetings. Tracking the Performance of teams, this will help in incentive data analysis.
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Creation of Capacity plans, showing medium and long term planning
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Preparing annual budgeting exercise along with useful analysis.
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On the basis of actual figures, preparing mid-month revenue projections for various clients
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Responsible for Ops delivery for MIS reporting, output validation, gap analysis, mistake proofing
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Provision reports for the center
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Holder of all information relating to operations for the vertical.
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He will be the unique coordinator; the only one who will take delivery of the new releases with their new features and latest amendments/content.
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Most importantly: Consolidate from all the branches and departments, the new requirements, needs or problems that need to be reported and also make sure adequate backups are done properly and regularly require a monthly backup from the branches data to be stored in the head office server
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